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Payment required messages

What a payment error means and how to clear it.

A payment error means Worklittle received your request but cannot complete it until billing is fixed. The chat banner names the reason: out of credit, billing terms, monthly limit, or a failed payment. The thread reply shows a fix row, such as Add payment method or Raise limit, that opens Billing.

Causes and fixes

| Cause | What you see | Fix |
| --- | --- | --- |
| Out of credit | Chat banner **Buy credit** with **Add payment method** | Free and bonus credit is used up and there is no card. **Buy credit** or **Add payment method** on [Billing](https://worklittle.com/business/billing). Buying credit also saves that card if none is on file |
| Billing terms not accepted | Chat banner **Accept billing terms** | Accept pay-as-you-go terms on [Billing](https://worklittle.com/business/billing) |
| Payment failed (`payment_failed`) | Chat banner **Payment failed** with **Open Billing** | Update the card via **Manage payment method** on [Billing](https://worklittle.com/business/billing) (Stripe Customer Portal) |
| Monthly limit reached | Chat banner **Monthly limit reached** | Raise or clear the cap under [Limits](https://worklittle.com/business/billing#limits), or wait for the new month |
| Card declined | Collection fails on Billing | Update the payment method in the Stripe Customer Portal |
| No payment method on file | Amount owed cannot be collected | Add a card on Billing before the next collection |

Clear it

1. Open Billing. Use Manage payment method if collection failed, or Limits if you hit a monthly cap. 2. Confirm you are in the right organization (Personal or company). See Switch organizations. 3. Retry once. Do not retry in a tight loop while billing is blocked.

Requests usually resume within moments after the card or limit is fixed.

Prevent it

- Keep a valid card on file for each organization. See Billing overview. - Add a budget alert below your limit. See Spend limits. - Review the Usage dashboard after changes that increase traffic.

If billing looks healthy and the error continues, check Service status, then email [support@worklittle.com](mailto:support@worklittle.com) with the time the error happened.